Frequently asked questions

If you order before 3 PM on a business day, we will ship your package the same day. Delivery in Belgium usually takes 1 to 2 business days, and in the Netherlands 2 to 3 business days. You will automatically receive a track & trace link once your package is on its way, so you can follow it closely.

Shipping to Belgium is free for orders over €X. Below that amount, we charge a flat fee of €X. For deliveries to the Netherlands, free shipping applies to orders over €X. All shipping costs will be clearly displayed at checkout — no surprises afterwards.

Yes. You have 14 days after receipt to return your order, as provided by Belgian distance selling law. Important: products must be unopened and in their original packaging — for hygienic reasons, we cannot accept returns of opened cosmetics. Send us an email and we will provide you with all the information for a smooth return.

Every product on our site has a detailed description with suitable skin types, ingredients, and instructions for use. Still unsure? Email orders@arometica.be with your question or skin type, and we'll gladly help you make a choice. For specific skin problems (acne, rosacea, allergies), we always recommend consulting a dermatologist first.

American Express, Apple Pay, Google Pay, Shop Pay, and PayPal. All payments are processed through an SSL-secured checkout.

Our Customers Speak

  • Bought a Biotherm set as a gift through Arometica. Beautifully packaged, delivered quickly, and my wife was completely surprised. The prices are really competitive compared to other webshops. I will definitely be back!

  • The website is clear and it was easy to find what I was looking for. I would like to see some more product info per item, but otherwise completely satisfied!

  • Finally, a reliable webshop for luxury skincare!
    I've been ordering from Arometica for a while now and I'm impressed every time. The Chanel Le Lift serum I ordered was authentic, well-packaged, and delivered quickly. The range is incredibly varied — from Avène to Korean skincare. Definitely recommended!

  • This skincare product has transformed my dull complexion into a radiant glow. The lightweight formula feels wonderful and the results speak for themselves. A must-have for glowing skin!